What if I collected my sample incorrectly?

If you believe you have made an error during your sample collection for the Preventive Genetic Health Test, it’s important to act promptly to ensure accurate results.

Eugene Labs recommends that if a mistake has been made during collection, you request a new testing kit to collect a fresh sample. Please note that requesting a replacement kit may incur additional costs.

For detailed information and next steps, you can visit Eugene Labs’ guidance here: Mistake in sample collection – next steps.

If you need assistance or have any concerns, feel free to reach out to our Care Coordinator team.

• Email: support@everlab.com.au

• SMS: 0489 078 867