There is an error with my CGM device, what should I do?
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If your Continuous Glucose Monitor (CGM) is showing an error, is not working properly, or appears to be damaged or broken, please contact the Everlab Care Coordinator team as soon as possible.
We’ll organise a replacement CGM to be sent to you and provide updated setup instructions so you can resume tracking as soon as possible.
If you already have a Nutrition Review scheduled in the near future, our team will assist in rescheduling this appointment to ensure your CGM tracking is complete and your nutritionist has the most accurate and complete data to review.
Tip: If the device stops working partway through your 7-day tracking, try to note the day it stopped. This can help your nutritionist interpret your results more accurately.
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