How to set up and use Google Meet for Your telehealth consult

• Check your email for the Google Meet link from Everlab - it will look like: meet.google.com/xxx-xxxx-xxx

• Test your setup 15 minutes before your appointment

• Use Chrome for best results

• Ensure your camera and microphone are connected and working

1. Click the meeting link in your appointment email or reminder SMS

2. Allow camera and microphone access when prompted by your browser

3. Click "Join now" to enter the consultation

• Check your browser permissions:

  • Click the lock icon in your browser's address bar

  • Ensure microphone is set to "Allow"

  • Refresh the page after changing permissions

• Test your microphone:

  • Click the three dots menu in Google Meet

  • Select "Settings" > "Audio"

  • Speak to see if the level indicator moves

• Try a different browser if issues persist

• Check if you're muted - look for the microphone icon at the bottom of the screen

• You don't need the app - Google Meet works in mobile browsers

• To use browser on mobile:

  • Open the link in your web browser

  • Click on three dots and click on use desktop version

  • Enter the meeting code or click your meeting link

• Alternative option: Download the free Google Meet app from App Store or Google Play for a smoother experience

• If automatically redirected to app store: Press back and choose "open in browser" instead

• You don't need a Google account to join as a guest

• Look for "Join now" or "Ask to join" button

• Enter your name when prompted (no sign-in required)

• If still blocked: Clear your browser cache and try again

• Alternative: Try opening the link in an incognito/private browser window

• Check your appointment confirmation email for the correct link

• Verify the meeting code matches what's in your email (xxx-xxxx-xxx format)

• Look for "Everlab" or your clinician's name on the waiting screen

• If you see "Waiting for the host to let you in" - you're in the right place

• Join 5 minutes early to ensure you're ready when your clinician arrives

• Use headphones to reduce echo and improve audio quality

• Close other programs that might use your camera or microphone

• Ensure stable internet - consider using ethernet cable if WiFi is unstable

• Have a backup device ready (phone or tablet) just in case

Call our support team at +61 489 078 867

Our team is available to help you:

• Test your connection before your appointment

• Troubleshoot any technical issues

• Reschedule if you're experiencing persistent problems

• Walk you through the setup process step-by-step

Don't let technical issues prevent you from accessing your healthcare - we're here to help ensure your consultation goes smoothly.