Managing My Medical Records
Uploading & Retrieving Records
What happens if my uploaded records contain errors or missing information?
At Everlab, we use an enterprise-grade AI system to help process, interpret, and organise large volumes of uploaded medical records efficiently. This ...
What records can’t Everlab retrieve?
While Everlab retrieves a wide range of historical medical data from major Australian providers, there are some records we are unable to access direct...
Can you access my historical medical records from other countries?
Unfortunately, Everlab is unable to retrieve historical medical records from overseas or non-Australian providers . We can only access records from ...
How does Everlab retrieve my historical medical results? What records can be retrieved?
To give you the most accurate and personalised insights into your health, Everlab retrieves your historical medical records — but only with your expl...
How do I upload medical records?
Past medical records help us build your medical profile and optimise your Everlab journey. If you have results from private providers or previous medi...
Data Privacy & Security
How does Everlab keep my data safe?
What endpoint security software do you use, and is it monitored for threat detection? Yes, we monitor threat detection and partner with Nightfall.ai ...
What happens to my medical data if I decide not to continue with Everlab?
If you choose to stop using Everlab, we’ll respect your decision and ensure your data is handled in a secure, compliant, and privacy-conscious manner....
Sharing & Exporting Records
Terms and conditions for uploaded records
When you upload medical records to Everlab, please be aware of the following terms and conditions: Our doctors cannot review large amounts of historic...
Can I download my Everlab reports as a PDF?
We know sometimes you want to save or share your Everlab reports as a PDF with your friends and family. Unfortunately, we are unable to download you...
Can I share my Everlab results with my specialists or other clinicians?
Yes. Your health data is yours. You’re welcome to share your Everlab results with your GP, specialist, or any other clinician you’re working with. Whi...
Can I get a script through Everlab?
In most cases, Everlab does not provide prescriptions . We ask that all members continue to manage their regular prescriptions through their usual G...